Follow Us at:

Legal Policies

If you have a query or would like to collaborate with us, share your details in the form below.

Who is Jio World Drive - JWD?

Jio World Drive (“JWD”), is a part of the multi facility complex that is being developed as a part of the mixed use project known as Maker Maxity at the Bandra Kurla Complex, Bandra (East), Mumbai 400 051. It is a multi-purpose building comprising a drive-in theatre, a multiplex cinema and restaurants, bars and a multi-level retail precinct which will have speciality stores and recreational facilities, etc. owned and developed by The Indian Film Combine Private Limited (“We” or “Us” or “Our” or “Company”), a company incorporated under the provisions of the Companies Act, 1913, and having its registered office at Maker Tower F, 1st Floor, 85, Cuffe Parade, Mumbai 400 005 offers various retail solutions which inter alia facilitates the sale and purchase of products across categories related to fashion & lifestyle, consumer electronics, grocery and general merchandise ("Products") by users of the Platforms ("Users"). We at JWD take User’s privacy seriously and are committed to safeguarding User’s personal information. The JWD values you as our guest, respect User’s privacy and are committed to protecting it through our compliance with this policy. This policy describes the sources of User’s personal information that we may collect from you or that you may provide to us, our purposes for collecting and processing User’s information, and our practices for collecting, using, maintaining, retaining, protecting and disclosing that information. Please read this policy carefully to understand our policies and practices regarding User’s information and how we will treat it. If you do not agree with our policies and practices, User’s choice is not to use our platforms. By accessing or using our platforms, you agree to this privacy policy. If you have any questions or concerns about this privacy policy or User’s personal information, please contact us using the details provided below.

What is this Privacy Policy?

This privacy policy (the “Privacy Policy”), together with the terms of use, describesthe Company’s policies and procedures on the collection, use and disclosure of theinformation provided by Users and Visitors (as defined herein below) of thePlatforms. The Company shall not use the User’s information in any manner exceptas provided under this Privacy Policy. Every User who accesses or uses thePlatforms shall be bound by this Privacy Policy.

Why this Privacy Policy?

3.1 This Privacy Policy is published pursuant to: 3.1.1. Section 43A of theInformation Technology Act, 2000; 3.1.2. Regulation 4 of the Information Technology (Reasonable Security Practicesand Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”); and 3.1.3. Regulation 3(1) of the Information Technology (Intermediaries Guidelines)Rules, 2011. 3.2 This Privacy Policy sets out the type of information collected from the Users,including the nature of the sensitive personal data or information, the purpose,means and modes of usage of such information and how and to whom the Companyshall disclose such information.

What type of information is covered by this Privacy Policy?

The Privacy Policy applies to information collected and processed by the Companyconsisting of following: 4.1 Personal information is information related to a visitor, ora combination of pieces of information that could reasonably allow him to beidentified. Personal information may consist of full name, personal contact numbers,residential address, email address, gender or date of birth. While information suchas date of birth in isolation may not be enough to uniquely identify the visitor, acombination of full name and date of birth may be sufficient to do so. This mayinclude information provided at the time of registering to use our Website,subscribing to our service, registering for newsletter, using the ‘contact us’ form,using the “Enquiry” forms, using the careers portal or requesting further services,register for ‘JWD Gift Card’, entering a contest or promotion sponsored by us,reporting a problem with our Website or services. 4.2. Sensitive personal data or information is such personal information that iscollected, received, stored, transmitted or processed by the Company, consisting of: Password; Financial information such as bank account or credit card or debit card orother payment instrument details; Physical, physiological and mental health condition; Sexual orientation; Medical records and history; Biometric information; Any detail relating to the above personal information categories as providedto the Company for providing service; and Any of the information received under above personal information categoriesby the Company for processing, stored or processed under lawful contract orotherwise. Information that you provide when you contact us via social media, webchats, ‘WhatsApp’ chat or directly call our customer service team for generalenquiries, register complaints, request for any assistance/ services.Information may include User’s name, email ID, contact number and callrecordings (in case User’s call our customer service team). Information that you provide to surveys that trigger for feedback to help usimprove ourselves, details of transactions you carry out through our Websiteand of the fulfilment of User’s orders. You may be required to providefinancial information before placing an order or making payment through ourWebsite. Information obtained through any system operated for the security, safetyand access management (CCTV, access right system) when you visit JWD. Vehicle registration number and details recorded through Automatic NumberPlate Recognition (ANPR) systems at our Shopping Centre car parks and anyother usage of our Parking management systems. Information recorded when you sign up for the internet WIFI service when youvisit our malls and any usage details of WIFI including information about User’s device and internet connection, including User’s IP address, device ID,operating system, browser type and webpages visited. Information recorded during any events, games or contests taking place inJWD. Medical and health information of accidents and injuries occurring in JWD aswell as accident records and other relevant information. Information collected when you utilize any of our services available forvisitors of JWD such as porter service, delivery service, gift cards purchase,etc. There is other information we may collect that does not directly reveal User’sspecific identity or does not directly relate to you as an individual. We mayautomatically collect the following information when you visit our website orutilize our services: User’s equipment, browsing actions and patterns collected automatically asyou navigate through our websites. Usage details, time of requests, browser types, operating system, IPaddresses and information collected through cookies, web beacons and othertracking technologies. Details of User’s visits to our website, including traffic data, location data,logs and other communication data and the resources that you access anduse on the website. The information we collect automatically is statistical data. It helps us toimprove our Website and to deliver a better and more personalized serviceby enabling us to: Estimate our audience size and usage patterns. Store information about User’s preferences, allowing us to customize ourWebsite according to User’s individual interests. Speed up User’s searches and recognize you when you return to our Website. Please note that any information that is freely available or accessible in publicdomain or furnished under the Right to Information Act, 2005 or any other law forthe time being in force shall not be regarded as sensitive personal information.

Visitors Note

6.1. No personal information or Financial Information is automatically collected from any visitors of the Platforms who are merely perusing or browsing the Platforms (“Visitor”). Nevertheless, the provisions of this Privacy Policy are applicable to Visitors, and Visitors are required to read, understand and accept the privacy statements set out herein, failing which they are required to leave the Platforms immediately. 6.2. A User will not merely be a Visitor if the User has willingly submitted any personal information or Financial Information (including phone numbers, email addresses, responses to surveys, etc.) to the Company through any means, including email, telephone calls, telephonic messaging or while availing or signing-up for the Services. All such Visitors will be deemed to be, and will be treated as, Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy shall apply to the User. 6.3. If you, as a Visitor, have inadvertently browsed any other pages of the Platforms prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, stored or used, merely quitting the Platforms should ordinarily clear all temporary cookies installed by the Company. All Visitors, however, are encouraged to use the “clear cookies” functionality on their browsers to ensure such clearing or deletion, as the Company cannot guarantee, predict or provide for the behavior of the equipment of all the Visitors of the Platforms. 6.4. If you are accessing the Platforms from outside India, it is solely User’s responsibility to ensure that User’s access does not breach or violate any local or national law applicable in the place from where you are making the access, for the time being in force.

Opt-Out Policy

7.1. The third party service providers with whom the Company may share personal information or Financial Information provided by Users are not permitted to market their own services or send promotional e-mails or engage in promotional communication with the Users. The Company provides all Users with the opportunity to opt-out of receiving non-essential, promotional, or marketing-related communication from itself or its partners. These settings can be found on the Platforms. 7.2. If a User wishes to remove his/her/its contact information from all the Company’s lists and newsletters, the User can click on the "unsubscribe" link or follow the instructions in each e-mail message. Alternatively, the User can contact the Company [email protected] . The Company reserves the right to limit membership based on availability of contact information. All Users will be notified by email prior to any actions taken.

Updates on Policy

This policy may change from time to time. Your continued use of our platforms after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. In case of any queries related to this policy, you can contact JWD management office in one of the following ways. Email us at [email protected] Call us at 022-35051111 Send us a communication to, JioWorld Drive, Maker Maxity, Bandra Kurla Complex, Bandra East. Mumbai 400051.

India’s Largest Festival of Luxury Shopping Offer at Jio World Plaza

  1. India’s Largest Festival of Luxury Shopping Offer (“Offer”) at the Jio World Plaza (“JWP”) is open to eligible customers (defined below) from 12th January 2024 to 28th January 2024 (“Offer Period”).
  2. To be eligible for the Offer, customers must make purchases amounting to Rs.2,00,000/- (Rupees Two Lakhs only) or more excluding GST, in a single day during the Offer Period across participating stores at the JWP (“Eligible Customer/s”).
  3. Each Eligible Customer shall receive 2 movie tickets vouchers to Maison PVR valued at Rs.400/- (Rupees Four Hundred only) each and a voucher worth Rs. One Thousand only) for Tea Lounge all located within the JWP (collectively ‘Gifts’).
  4. Multiple invoices may be submitted by Eligible Customers to reach the required total amount of Rs.2,00,000/-, however, each Eligible Customer is eligible to submit invoices only once each day during the Offer Period.
  5. Invoices must be presented at the JWP Concierge located on Level 1.
  6. The Concierge shall stamp the submitted invoices to prevent resubmission and hand over Gifts to Eligible Customers.
  7. Gifts are valid for redemption for a period of three (3) months from the date of issue and cannot be renewed or extended.
  8. Gifts have no cash value and cannot be exchanged for money.
  9. Gifts are non-transferable and non-exchangeable. Management shall not be responsible for lost or damaged Gifts nor be liable to replace them in such circumstances.
  10. Physical vouchers for Tea Lounge must be presented for redemption.
  11. Eligible Customers may be required to provide valid government issued photo identification for verification purposes before receiving the Gifts.
  12. Eligible Customers opting to receive Gifts acknowledge and consent to the collection and processing of their personal information, including but not limited to name and contact details that will be used exclusively for the administration of the Offer, and Gifts redemption processes.
  13. Management reserves the right to modify, suspend, or terminate the Offer at any time without prior notice.
  14. Eligible Customers who opt to receive Gifts may be requested to participate in promotional activities associated with the Offer as required and directed by Management.
  15. By opting to receive Gifts, Eligible Customers willingly grant permission for the use of their names and images in promotional materials without any additional compensation.
  16. Management reserves the right to disqualify any Eligible Customer found to be in violation of these Terms and Conditions or are found to be engaged in any fraudulent activities.
  17. Management shall not be liable for any indirect, punitive, special, incidental, or consequential damages arising out of or in connection with the Offer.
  18. Management reserves the right at any time, without prior notice and liability and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these Terms and Conditions or to replace, wholly or in part, and to withdraw this Offer at any time at its sole discretion.
  19. The Offer is not applicable to purchases made outside the Offer Period.
  20. These Terms and Conditions are governed by the laws of India, and the courts at Mumbai will have exclusive jurisdiction over any matters/disputes arising out of or in relation to this Offer.
  21. Eligible Customers opting to receive Gifts affirm that they have thoroughly read and understood and have voluntarily agreed to adhere to these detailed terms and conditions, including provisions relating to data privacy.